Reference

How GT11 Handles Your Personal Information

This Privacy Policy explains what data GT11 collects when you access the lobby, make deposits via bKash, Nagad, or Rocket, and use your account — and how we keep that data secure. Access to GT11 depends on your local law and eligible regions.

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What Information GT11 Collects and Why

GT11 Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

When you create an account, we collect the details you submit — name, contact information, and the payment method you choose, whether that is bKash, Nagad, or Rocket. Each time you make a deposit or withdrawal, our system logs the transaction reference, wallet number, and timestamp

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so we can verify the transfer and keep your account wallet accurate. We also collect device and session data — browser type, IP address, and pages visited — to maintain platform security and detect unusual activity. If you contact support, the conversation is stored so our
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team can follow up accurately. We do not sell your personal data to third parties. Data is retained for as long as your account remains active and for the period required under applicable law. If you close your account, we will delete or anonymise your data
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in line with our retention schedule, except where legal obligations require us to keep certain records. Availability of our service depends on your local law and eligible regions.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

PRIVACY CONTACT PATHS

Reach Us About Your Data

If you want to access, correct, or delete your personal data, or if you have a question about how GT11 handles your information, our support team can help. Raise a data request through any of the channels below and we will respond within the timeframe required under applicable law.

Live Chat Open the chat widget inside your account dashboard to raise a data access or deletion request directly with our support team.

Email Support Send your privacy request to our support email address listed in the Help section of your account. Include your registered contact detail so we can verify your identity.

Account Help Centre The Help Centre inside your account covers common data and privacy questions, including how to download your transaction history.

HOW WE PROTECT DATA

Security, Cookies, Retention and Your Controls

GT11 uses SSL encryption across all account pages and payment flows. Your bKash, Nagad, and Rocket wallet details are never stored in plain text. We use cookies to keep your session active and to remember your lobby preferences — you can manage cookie settings through your browser at any time.

Encryption in Transit

All data moving between your device and GT11 servers is encrypted via SSL. This covers login, deposits, withdrawals, and account settings pages.

Cookie Management

We use session cookies for login continuity and analytics cookies to understand how the lobby is used. You can block or clear cookies in your browser settings without losing your account.

Data Retention Schedule

Active account data is kept while your account is open. After closure, records are anonymised or deleted on a rolling schedule, except where law requires longer retention.

Your Right to Access

You can request a copy of the personal data we hold on you at any time. Submit the request via live chat or email and we will respond within the applicable legal timeframe.

Common Questions About Your Privacy at GT11

Below are the questions we hear most often about data, cookies, and account privacy. If your question is not covered here, reach out through live chat or the Help Centre inside your account.

We collect the name, contact details, and payment method you provide at registration — including your bKash, Nagad, or Rocket wallet number if you use one to deposit.

We do not sell your data. We share it only with payment processors needed to complete your bKash, Nagad, or Rocket transactions, and with service providers bound by confidentiality obligations.

Submit a data access request via live chat or the support email in your Help Centre. Verify your identity with your registered contact detail and we will respond within the required timeframe.

Yes. Request deletion through live chat or email. We will remove or anonymise your data on our retention schedule, except records we are legally required to keep.

We use session cookies to keep you logged in and analytics cookies to see which lobby sections are visited most. You can clear or block cookies in your browser settings at any time.

Yes. bKash, Nagad, and Rocket wallet details are never stored in plain text. All payment data is encrypted in transit via SSL and access is restricted to authorised systems only.

Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

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How GT11 Handles Your Personal Information

Reach Us About Your Data

Security, Cookies, Retention and Your Controls

Common Questions About Your Privacy at GT11

01 What personal data does GT11 collect when I register?

02 Does GT11 share my data with third parties?

03 How can I request a copy of my personal data?

04 Can I ask GT11 to delete my account data?

05 How does GT11 use cookies?

06 Is my payment information stored securely?

Privacy Policy

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