Reference

Terms, Eligibility and Your Rights on GT11

Access to GT11 depends on your local law and the region you are in — read these terms carefully before using the platform. This page covers account eligibility, jurisdiction conditions, and how we handle your data and wallet activity across bKash, Nagad, and Rocket.

Jurisdiction-Dependent AccessAccount Eligibility RulesbKash, Nagad & Rocket PolicyData Handling StandardsContact & Dispute Paths
GT11 Terms, Eligibility and Your Rights on GT11
CONTACT PATHS

Reach Us on Legal or Account Matters

If you have a question about your account status, a transaction dispute involving bKash or Nagad, or a request related to your personal data, our support team handles these through the channels below. Response times vary by channel and query type.

Live Chat Open the chat widget from any page on GT11 to reach the support team directly. Suitable for account access questions and wallet transaction queries.
Email Support Send detailed legal or data-related requests by email. Include your registered account details and a clear description of the issue for faster handling.
Help Centre The Help Centre at GT11 covers common account, payment, and eligibility questions. Check there first before raising a formal support request.
DATA AND SECURITY

How GT11 Handles Your Account and Data

Your account security and data privacy are managed through a set of consistent internal practices. Here is what that means in practice for your GT11 account.

Data Retention

We retain account and transaction records for the period required by applicable regulations. You may request a summary of the data we hold by contacting support with your account details.

Cookie Policy

GT11 uses session and analytics cookies to keep your account active and to understand how the platform is used. You can manage cookie preferences through your browser settings at any time.

Account Security

Accounts are protected with OTP verification on login and on withdrawal requests. If you notice unusual activity, contact support immediately to freeze your account wallet.

Data Change Requests

To update or correct personal information tied to your account — including the mobile number linked to your bKash or Rocket wallet — submit a request through email support with valid identification.

Legal and Policy Questions Answered

These are the questions we receive most often about eligibility, data rights, and account terms. If your question is not covered here, reach out through live chat or email.

Access depends on your local law and eligible region. We recommend confirming that use of the platform is permitted under the regulations that apply to you before creating an account.

You must meet the minimum age requirement set out in the full terms and as required by the laws of your jurisdiction. Accounts that do not meet this condition will be closed.

Send a data access request to our support email with your registered account details. We will respond with the information we hold within the timeframe required by applicable rules.

Yes. Submit a deletion request through email support. Some records may be retained for the period required by law even after account closure, and we will inform you of any such retention.

We post updates to this page when terms change. Continuing to use the platform after a change is posted means you accept the updated terms. You may close your account if you do not agree.

Raise transaction disputes through live chat or email support. Include the transaction reference, the wallet used — bKash, Nagad, or Rocket — and the date, so the team can investigate promptly.
Reference

Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.